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Privacy Policy & Scope of Practice

Privacy Notice

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This Privacy Notice describes how Vale Health & Wellness Coaching (VH&WC) holds some information about you. This document outlines how this information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail.  


Who are we and what do we do?
 

VH&WC offers coaching, information and support to individuals and groups who are seeking to improve their health and wellness. We run talks and workshops on healthy lifestyles, and utilise coaching tools and techniques to achieve lasting change.  

 

The type of personal information we collect

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VH&WC currently collect and process personal information which could be used to contact or identify individuals. We will never collect any unnecessary personal data, and we do not process your information in any way. Personally identifiable information may include, but is not limited to:
 

  • Name

  • Email

  • Phone Number

  • Address

  • Payment details if appropriate

  • Special Category Data (e.g. health/medical information, lifestyle, interests)

 
How is the information being collected?

 

You provide us with personal data in the following ways: 

  • Via online forms, website forms and orders.

  • By giving credit card, online payment and setting up direct debit.

  • Coaching agreement, pre- and post- coaching forms.

  • During a coaching session, through email, over the telephone or by post.

 
How will we use Your Personal Data?

 

VH&WC takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We undertake at all times to protect your personal data, including health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the UK General Data Protection Regulation (UK GDPR). We only retain your data for as long as is necessary and for the purposes specified in this notice.
 

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
 

  • We collect your personal data in the performance of a contract or to provide a service.

  • We collect and store your personal data as part of our legal obligation for business accounting.

  • We will send newsletters, free gifts, and occasionally send you marketing information where we have assessed that it is beneficial to you as a client or prospective member and in your interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

 
How we store your personal information

 

Your information is securely stored. Paper forms and documents are stored in a locked cabinet until they can be scanned and stored on a secure OneDrive platform, and the paper documents shredded. Electronic forms are either stored on a secure OneDrive platform or on MailerLite, which has built in privacy features. Electronic forms will be deleted after a period of 24 months from working with clients.
 

Cookies – We use cookies on this website. Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.
 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
 

Analytics
 

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.
 

Links to other websites
 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 

Your data protection rights
 

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
     

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
 

How to complain
 

If you have any concerns about our use of your personal information, or wish to make a request, you can contact us us at rachel@valehealth.net, T: 07388 844049.
 

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

SCOPE OF PRACTICE

 

It is really important to me that you are aware of my scope of practice as a Health & Wellness Coach.

I operate to the scope of practice recommendations of my training provider – The Health Coaches Academy, as well as the UK & International Health Coaches Association to which I am a full member.

HEALTH COACHES ACADEMY

Scope of practice for HCA Health & Wellness Coaches

 

The Health Coaches Academy are on a mission to make a significant and lasting impact to the health, wellness and happiness of people globally.

Our vision is for people and communities everywhere to be inspired to want the very best from their lives, and by adopting healthy habits and behaviours, reduce the burden of chronic lifestyle diseases that the world faces today.

 

Titles

 

Health and Wellness Coaches may go by a variety of different titles, depending on their training and specific area of focus. Some common titles include:

 

  • Health and Wellness Coach

  • Health Coach

  • Holistic Health Coach

  • Health and Nutrition Coach

  • Healthy Lifestyle Coach

  • Behavioural Health Coach


A Health and Wellness Coach is a professional who works with clients to help them achieve their health goals, improve their overall wellbeing, and make sustainable lifestyle changes. Health coaches focus on empowering clients to take charge of their health by providing guidance, support and accountability.

A Health and Wellness Coach understands and respects that each client is an expert on their own life and is a non-judgemental ally, supporting, educating and motivating them to find sustainable ways to break through resistance in their journey to whole health.


Health Coaches work with clients so they can become the healthiest and happiest versions of themselves. They do this by working with individuals and groups in a client-centred process to facilitate and empower the client to develop and achieve self-determined goals related to health and wellness.

Health Coaches support clients in mobilising internal strengths and external resources, and in developing self-management strategies for making sustainable, healthy lifestyle, behaviour changes.

Health Coaches work across all areas of Health and Wellness including:

 

  • Nutrition – real, unprocessed food and optimal hydration

  • Exercise and movement

  • Stress management

  • Sleep

  • Self-care

  • Social Support and connection

  • Meaning and purpose
     

What Health and Wellness Coaches Do

The specific responsibilities of a Health and Wellness Coach can vary, but some common tasks include:

 

  • Understanding a client’s health and lifestyle: Health and Wellness Coaches typically begin by conducting an initial review of a client's current health status, lifestyle, and health goals. This helps them to tailor their coaching to the specific needs of each client.

  • Based on the review, Health and Wellness Coaches work with clients to develop personalised health plans that include specific goals and action steps to achieve those goals.

  • Providing education and resources: Health and Wellness Coaches help clients learn about healthy eating, exercise, stress management, and other areas related to health and wellbeing. They may also provide resources such as recipes, plans, and educational materials.

  • Offering support and accountability: Health and Wellness Coaches provide ongoing support and accountability to help clients stay motivated and on track with their health goals. This may include regular check-ins, encouragement and problem-solving.

  • Where appropriate and with permission, a Health and Wellness Coach will liaise with other health professionals to ensure the appropriate support is provided. This may also extend to referrals to trained health professionals for specific advice or consultation and, if requested, to facilitate the introduction.
     

Overall, the goal of a Health and Wellness Coach is to help clients make sustainable lifestyle changes that improve their overall health and wellbeing. Health Coaches do not diagnose conditions, prescribe treatments, or provide psychological therapeutic interventions.

©Copyright Health Coaches Academy 2023

UK & INTERNATIONAL HEALTH COACHING ASSOCIATION

Scope of Practice


Each Health and Wellness Coach’s Scope of Practice is specifically prescribed by their training school and it is imperative that each Coach takes responsibility to confirm and act within this defined Scope of Practice.

With this imperative first and foremost, the guidance below sets out the Scope of Practice for UKIHCA members:

 

  • Health coaches work with individuals and groups in a client-centred process to facilitate and empower the client to develop and achieve self-determined goals related to health and wellness

  • Coaches support clients in mobilising internal strengths and external resources, and in developing self-management strategies for making sustainable, healthy lifestyle, behaviour changes.

  • As partners and facilitators, health coaches support their clients in achieving health goals and behavioural change based on their clients’ own goals and consistent with treatment plans as prescribed by individual clients’ professional health care providers

  • Coaches assist clients to use their insight, personal strengths and resources, goal setting, action steps and accountability toward healthy lifestyle change and may offer supporting resources from nationally and internationally recognised authorities, such as current government and public health guidelines and peer-reviewed sources.

  • Coaches must unless otherwise credentialed and able to do so legitimately, avoid giving specific personal health advice, but may offer a client direction to health and wellness information and resources from nationally/internationally recognized, robust evidence-based and peer-reviewed authorities, so that clients can draw their own conclusions, gain confidence and a sense of empowerment.


Where the prescribed Scope of Practice of a Member’s training school and that of the UKIHCA differ, Members are expected to hold themselves to the higher standard.

Doing no harm


In common with all health professionals, health coaches must follow a ‘do no harm’ mandate by refraining from or carrying out any actions that would harm clients or patients.

For all Health Coaches, these actions include:

 

  • assessing symptoms

  • diagnosing conditions

  • interpreting lab results

  • giving specific dietary advice

  • removing food groups

  • prescribing treatments or therapeutic interventions (including nutritional)

  • making claims to prevent or cure any condition
     

or engaging any other activities that could ultimately:
 

  • harm a client or patient

  • lead to legal lawsuit

  • invalidate insurance cover

  • bring UKIHCA and the Health Coaching profession into disrepute


​The boundaries of the health coaching Scope of Practice may include, but is not limited to:
 

  • coaching an individual

  • coaching a group

  • writing a blog or articles

  • holding or participating in webinars, speaking and educational events

  • communicating in online forums, meetings, with colleagues, peers, HCPs
     

The exception to this is where a coach holds multiple, active credentials and insurance. See below.


Holding multiple credentials

While Health Coaches do not, per se assess symptoms, diagnose conditions, interpret lab results, give specific dietary advice, remove food groups, prescribe treatments or therapeutic interventions (including nutritional) or make claims to prevent or cure any condition - if they also hold active, nationally recognized professional credentials and insurance (for example as a nutritionist, nutritional therapist, dietician, nurse, doctor, pharmacist, psychologist, physiotherapist, mental health specialist, osteopath, chiropractor) they may provide expert guidance related to that topic, but must act within the Scope of Practice of that or those profession(s).

Getting informed consent

In such a case, it is the health coach’s professional responsibility to confirm in writing the Scope of Practice for any and each service agreed with a client, and to act within the Scope of Practice for health and wellness coaching and/or the Scope of Practice for the relevant profession or active, credentialed and insured.

Seeking collaboration

Health Coaches should actively seek collaborations with other health care practitioners such as doctors, dietitians, nutritionists and other practitioners and therapists to be the anchor of a truly whole-health creating endeavour.

Insurance

Our UKIHCA-Approved Full Members must hold a valid insurance schedule that covers the qualification as detailed in the Member's qualification certificate. UKIHCA-Approved Student Members must also obtain insurance; however the Student insurance is extremely limited so it is essential that Student Members read and understand the following statement: https://www.ukihca.com/student-insurance

UK & International Health Coaching Association - September 2022

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